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Knowledge base

The system supports the creation of multiple knowledge bases according to different business types, and access permissions can be set per knowledge base.

Create a knowledge base​

Under the "Knowledge Base" module of "Knowledge Management", you can click the [Add] button and enter the name of the knowledge base to create a new knowledge base.

Knowledge base rename​

For knowledge bases that have been created, the system supports changing the name of the knowledge base.

Upload files​

You can easily upload files to our knowledge base, and we support a variety of common formats, including PDFs, PowerPoint presentations, Word documents, Markdown files, and TXT plain text files.

NOTICE
  • Before uploading, please confirm whether the version you are using supports pure image files in .pdf format or pure graphic Office documents. This feature is only available to users of specific versions.
  • The system cannot parse the encrypted file. Please do not upload encrypted documents.
  • After the file is uploaded, the system will start parsing within five minutes, and the actual parsing time will vary based on the number of characters in the document.
  • Please ensure that the documents you upload do not contain infringing content, confidential information, or other content that may violate legal requirements.
  • Make sure the file size does not exceed the maximum limit supported by your system. Files exceeding the size limit will not be uploaded or parsed.
  • Please use a standard format for naming files and avoid using special characters to ensure that the file can be recognized and processed correctly.
  • Before uploading a document, it is recommended to conduct a thorough check to ensure that the document content is clear, error-free, and that the content quality is high enough for the system to parse it more accurately.
  • Please be aware of and comply with relevant data protection and privacy policies and ensure that the documents you upload do not contain sensitive personal information or legally protected data, unless expressly authorized.
  • If you need to upload a large number of files, please do so in batches to avoid overloading the system or processing delays.
  • After uploading the file, check your account or email regularly to receive timely update notifications from the system on the file parsing status [Note: No notification by default].