Background
In daily operations, companies usually need to set up a dedicated customer service team to answer various difficulties encountered by employees in their daily work. Such as:
- How to install the printer?
- What should I do if the printer has a paper jam?
- How to apply for a temporary visitor pass?
Wait for the question. The customer service team is unable to provide online services around the clock, resulting in embarrassing dilemmas such as problems encountered on weekends with no one to answer them.
Solution
Through the AID platform, various document knowledge accumulated by the enterprise can be imported into the AID knowledge base in advance, and the platform will automatically perform analysis and learning.
After the knowledge is imported and a robot based on the knowledge base is built, the company can implement 24/7 online customer service and provide employees with instant response.
It can quickly handle common problems and provide standard answers, saving human customer service time and allowing them to have more energy to deal with complex problems.
